HELP

CONTACT US FOR HELP

 

Having issues finding the answer you’re looking for in our Frequently Asked Questions section? No problem. Contact our customer support and one representative will be more than happy to help you. Please find out contact details in the lines below: 

Phone number: 0800 101 7034

Email address: info@digifootprintboost.co.uk

Working Hours: Daily, Monday through Friday.

Monday to Friday: starting from 9:00 to 18:00

Friday: starting from 9:00 to 17:00. 

Quick message

Frequently​ ​Asked​ ​Questions

What can Digi Footprint Boost do to support me?

Your​ ​social​ ​media​ ​usage​ ​can​ ​influence​ ​all aspects​ ​of​ ​your​ ​life,​ ​including​ ​your​ ​finances,​ ​career, and​ ​personal​ ​interactions.​ ​As​ ​an​ ​online​ ​service,​ Digi Footprint Boost​ examines ​all​ ​your​ ​activity,​ ​from the content you ​post​ ​to​ ​the time spent​ ​on​ ​your​ ​profile(s).​ ​You​ ​will​ ​receive​ ​an​ ​in-depth report​ ​on​ ​your​ ​social​ ​media​ ​activity​ ​and​ ​what it does to​ ​your​ ​social​ ​score,​ ​so​ ​you​ ​can​ ​take action​ ​to​ ​raise it.   

What is my social score and why is it important?

Digi Footprint Boost ​will​ ​complete​ ​a​n exhaustive​ ​analysis​ ​of​ ​all​ ​your​ ​social​ ​media​ ​activity,​ ​analysing your​ ​social,​ ​geographic​ ​and​ ​financial ​data,​ ​and​ ​the​ ​content​ ​you distribute​ ​online.​ ​This enable​s ​us​ ​to​ ​supply​ ​an​ ​overview​ ​of​ ​your​ ​social​ ​footprint​ ​and​ ​translate​ ​this​ ​into​ ​your​ ​overall social​ ​score.​ ​This​ ​data​ ​used​ ​by​ ​banks,​ ​employers,​ ​and​ ​other​ ​organisations​ ​to evaluate​ ​how​ ​employable,​ ​trustworthy,​ ​and​ ​creditworthy​ ​you​ ​seem​ ​to​ ​be.​ ​Your​ ​social​ ​media activity​ ​may​ ​directly​ ​affect​ ​your​ ​likelihood​ ​of​ ​getting​ ​a​ ​job​ ​or​ ​access​ ​to​ ​a​ ​particular​ ​financial product. 

How often can I view my social score?

Digi Footprint Boost ​provides​ ​subscribers​ ​access​ ​to​ ​their​ ​account​ ​whenever​ ​they​ ​wish.​ ​Once you’ve joined, you can see your present social score, every minute of every day.

I can’t sign in to my account. Can you please help?

If​ ​you are unable ​log​-​in,​ ​you​ ​may​ ​have​ ​to​ ​reset​ ​your​ ​password.​ ​Click​ ​the​ ​‘Forgotten​ ​Password?’ link​ ​in​ ​the​ ​login​ ​window,​ ​and​ ​we’ll​ ​send​ ​you​ ​an​ ​email​ ​with​ ​steps​ ​on​ ​how​ ​to​ ​regain​ ​access​ ​to your​ ​account.​ ​If​ ​this​ ​fails​ ​to​ ​resolve​ ​the​ ​problem,​ ​contact​ ​our​ ​helpful​ ​customer service team.​ ​You​ ​can​ ​message us via the contact​ ​form​ ​on​ ​this​ ​page,​ ​email​ ​us​ ​at​ ​info@digifootprintboost.co.uk,​ ​or​ ​call​ ​us​ ​on​ ​0800 101 7034,​ ​Monday​ ​to​ ​Thursday, 9am-6pm​ ​and​ ​Friday​ ​9am-5pm. 

Is it possible to request a refund?

By​ ​registering​ ​with​ Digi Footprint Boost,​ ​you​ ​accept​ ​to​ ​paying​ ​a​ ​monthly​ ​subscription​ ​fee​ ​of​ £27.89. There​ ​is​ ​no​ ​penalty​ ​for​ ​cancelling​ ​your subscription,​ ​and​ ​you​ ​can​ ​do​ ​this​ ​whenever​ ​you​ ​wish.​ ​We will not​ ​charge you, once​ ​you​ ​have​ ​cancelled​ ​your​ ​account.​ ​However, you are not qualified for a discount or refund for any membership expenses paid.

I would like to cancel my account. How can I do this?

To​ ​cancel​ ​your​ ​subscription​, ​​just​ ​log​ ​into​ ​your​ ​account,​ ​select​ ​your​ ​profile​ ​page, and​ ​click​ ​the​ ​button​ ​marked​ ​‘Cancel​ ​My​ ​Account’.​ This can be done at any time. ​You’ll​ ​be required to ​click​ ​to​ ​confirm​ ​with​ ​‘Yes, Cancel​ ​Account’,​ ​and​ ​then​ ​your​ ​access​ ​to​ Digi Footprint Boost​ ​will​ ​be​ ​cancelled.​ ​We​ ​will​ ​not charge​ ​your​ ​account​ ​again.​ ​You​ ​can​ ​also​ ​terminate ​your​ ​account​ ​by​ ​contacting​ ​our​ ​team​ ​using the​ ​message​ ​form​ ​on​ ​this​ ​page,​ ​or​ ​you​ ​can​ ​email​ ​us​ ​at​ ​info@digifootprintboost.co.uk,​ ​or​ ​call​ ​us​ ​on​ ​0800 101 7034.​ ​Our office​ ​hours​ ​are​ ​Monday​ ​to​ ​Thursday,​ ​9am-6pm​ ​and​ ​Friday​ ​9am-5pm.

How do I change my password?

It’s​ ​possible​ ​to​ ​change​ ​your​ ​password​ ​at​ ​any​ ​time.​ ​Log​ ​in,​ ​go​ ​to​ ​your​ ​profile​ ​page,​ ​and​ ​click ‘Change​ ​Password’.​ ​Type​ ​in​ ​your​ ​new​ ​password,​ ​click​ ​to​ ​confirm,​ ​and​ ​your​ ​password​ ​will​ ​be changed​ ​immediately. 

Is it possible to change my contact or billing details?

You​ ​can​ ​correct​ ​or​ ​modify​ ​your​ ​contact​ ​or​ ​billing​ ​details​ ​by​ ​contacting​ ​a​ ​member​ ​of​ ​our friendly​ ​team.​ ​Use​ ​the​ ​contact​ ​form​ ​on​ ​this​ ​page​ ​to​ ​get​ ​in​ ​touch​ ​with​ ​Digi Footprint Boost,​ ​email​ ​us on​ ​info@digifootprintboost.co.uk,​ ​or​ ​call​ ​us​ ​on​ ​0800 101 7034.​ ​We’re​ ​open​ ​Monday​ ​to​ ​Thursday,​ ​9am-6pm​ ​and​ ​Friday 9am-5pm.